Refund Policy


Our policy lasts 15 days. If 15 days have gone by since youve received your purchase, unfortunately we can't offer you a refund. To be eligible for a refund, your item must be unused and in the same condition that you received it in completely sealed. There is a 15% restocking fee, items must be returned to us within 15 days from the delivery date. Items must also be in the original packaging. Several types of goods are exempt from being returned. HIGH END and collector items such as Creed, Bond #9, and others are non refundable. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards
- Downloadable software products
- Some health and personal care items
- Tester Perfumes are not refundable.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. The return address will be to Perfumes by JJ, LLC office at 333 SE 2nd ave STE 2000 Miami, FL 33131.

There are certain situations where only partial refunds are granted (if applicable).

- Book with obvious signs of use.
- CD, DVD, or software.

 *Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days, the timing for funds to clear will depend on your banking institution.

Restocking Fees (if applicable)

All returns may be subject to a restocking fee/handling charge, of %15 of the purchase price. It must be in it's original, sealed packaging.

Late or missing refunds (if applicable)

lf you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 333 SE 2nd ave STE 2000 Miami, FL 33131 along with all of your order information and receipt.


lf the item was marked as a gift when purchased and shipped directly to you, you ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card code will be emailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.


To return your product/products, you should mail your product to: 333 SE 2nd ave STE 2000 Miami, FL 33131. If Perfumes by JJ has no involvement in the negligence of the delivery, the customer will be responsible for paying for any return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.